An adequate knowledge base or helpdesk can bring you more sale! So, how to build a useful knowledge base system to clients?
It’s simple! Answer all the questions customer might have.
To provide answers to your customer, you can use the 3rd party platform or build one in 5 minutes, with a helpdesk WordPress theme.
How to choose suitable Helpdesk WordPress Theme
Three must-have have featured in a WordPress HelpDesk theme. Again, must have!
Do you want to answer all the questions by e-mail? Respond to the same question again and again? No, you don’t.
A good helpdesk theme should support knowledge base system, where you can write, create new questions and answers.
Your customer can search through the knowledge base to get what they want, or you can send a link to helpdesk article to your client.
When the knowledge base can’t solve the problem, or the problem is unique. You must help your customer.
A Ticket system will save your day. Allow customer create new support request through tickets.
You can manage and help your client one by one, first come first serve.
When new ticket created, the system will notify to responsible person or departments. When the ticket/question is updated, notifications will be sent to customer’s email
Your knowledge base can be an open place, where all your customer can create new questions and exchange the information with each other. That’s community.
BBPress or BuddyPress plugin would create a place like that. They have the independence designs and layout structure; your helpdesk theme should better compatible!
4 Amazing Helpdesk Themes For You
Live Support – Helpdesk Responsive WordPress Theme
Live Support is an ideal theme for live chat helpdesk.
This theme supports WordPress along with BuddyPress, WPML, and responsive design. You can choose from 4 different homepage layouts most importantly it has great options to provide online support to customers.
Ticketrama – WordPress Helpdesk | Ticket | Support
This is a fully functioning helpdesk WordPress theme with the ticketing system to provide exclusive customer support.
The theme has several easy to use options. Like as the site visitors can quickly login to your website using their Facebook or Twitter accounts. This way they can immediately submit the tickets. The users can search and view the relevant FAQs from their dashboard.
NowKnow – Knowledge Base WordPress Theme
If you have a website where you want to put a massive quantity of FAQs, this theme is perfect for you.
The theme allows your site visitors to create their questions and other users can answer the questions to help each other. The users can post new issues, search the relevant queries to know their answers.
Sentric – Support Forum & Knowledge Base
This is a perfect support & knowledge base WordPress that support bbPress forums plugin. You can also use moderator tags for pending, resolved, etc. It helps you to create knowledgebase and FAQ sections.
HelpDesk – WordPress Support Center Theme
HelpDesk is a rising star on the market with the fresh design. This theme is equipped with amazing features that will surprise you.
BBPress compatible for the community, multilingual with WPML so you can provide answers in different languages or RTL support for Hebrews users? How cool!
Providing best products or services should come along with best customer service, you can either choose to use a customer support platform and paying monthly fees or create yours.he
The above shared themes will help you to build a website that helps you to achieve your goal to have a helpdesk system to satisfy your customers that converts.